Terms of Trade

Terms and Conditions

These terms of business are susceptible to being amended and updated at any given time.

As part of our commitment to providing the best possible service to our customers we record all telephone calls answered in our contact centres. This helps us to identify ways that we can provide you with a better service.

Below is the opening clause of our terms of business. The full terms of trade document is available for viewing and can be found here.

Last updated: 5/07/2016

1.1 In these Conditions

“Charges” means the sums payable by the Client to Receptional for the Consultancy Work as set out in the Proposal plus any Expenses.

“Client” means the person named on the Proposal for whom Receptional has agreed to provide the Consultancy Work in accordance with these Conditions.

“Receptional” means Receptional Limited.

“Consultancy Work” means the service to be provided by Receptional for the Client and referred to in the Proposal.

“Contract” means the contract for the provision of the Consultancy Work.

“Document” includes (without limitation) in addition to any document in writing, any electronic data, design or images, any map, plan, graph, drawing or photograph, any film, negative, tape or other device embodying visual images and any disc, tape or other device embodying any other data.

“Expenses” means all expenses reasonably and properly incurred in carrying out the Consultancy Work and shall include (without limitation) all disbursements and costs incurred on behalf of the Client or otherwise in pursuance of the Consultancy Work and all time spent travelling to and from a particular location arising out of the Consultancy Work which shall be charged out at Receptional’s standard hourly charge out rate from time to time.

“Input Material” means any Documents or other materials, and any data or other information provided by the Client relating to the Consultancy Work.

“Internet Search Engine” means the currently available major search tools used on the internet by consumers to search for and find websites and web pages for persons, firms or companies.

“Output Material” means any Documents or other materials and any data or other information provided by Receptional relating to the Consultancy Work.

“Person” includes an individual Company firm or other such body of persons.

“Proposal” means the proposal given by Receptional.

The headings in these Conditions are for convenience only and shall not affect their interpretation.

Any reference in these Conditions to any provision of a statute shall be construed as a reference to that provision as amended, re-enacted or extended at the relevant time.

In these Conditions where two or more individuals are included in the expression “the Consultant” any obligation provided by them shall be deemed to be made by such persons jointly and severally.

In the event of any conflict or contradiction between these Conditions and any terms contained within the Proposal then the terms contained within the Proposal shall take precedence in connection with the conflicting or contradicting provision in these Conditions.