Research Executive (phone) | Receptional Ltd

Research Executive (phone)

Receptional is excited to be recruiting for an enthusiastic Research Executive.

This role would be well-suited to someone with experience of phone-based research. The successful candidate will be searching for relevant people to attend our webinars and events.

This is not a sales role.

Verbal communication skills will be important. You must possess active listening abilities, strong attention to detail and be comfortable working in a fast-paced environment.

You will primarily be working in the finance and gaming sectors. So experience in those fields may be useful.

Responsibilities and requirements

In your role you will be making business to business calls, researching both businesses and individuals.

Proven experience – in telesales, tele-based research, or customer services – is essential (minimum of 2 years’ experience).

You will:

  • have a proven record of making successful calls. In the interview, please expect to be asked about your experience: particularly call targets and success rates
  • be cool tempered and able to handle rejection.
  • be able to capture accurately the relevant details from the responses you receive
  • enter and update customer information in our database
  • have experience using Excel / Word / MS Outlook

You will be working from a scripted questionnaire, but must have the ability to improvise, too.

You will work to clearly defined targets and your performance will be measured and reviewed with the support of training as required.

You must represent Receptional abiding by our brand values at all times and ensure all contact with prospects is carried out in a professional manor, ensuring the prospects have a positive experience.

Good time management skills and the ability to conduct your work independently.

Be able to contribute to the team and work with two business development managers

Gain a basic understanding of who Receptional are, and what our service offerings mean, so that you can comfortably explain if asked during calls.

Hours:

26 hours (Flexible Monday to Friday)  

About Receptional

Receptional is an award winning digital marketing agency located in Bedford. We work alongside some of the biggest brands within the finance and gaming sectors.

We are looking for a Research Executive to join our experienced and enthusiastic team.  The position will be ideal for anyone interested in working for a digital marketing agency, which offers you the opportunity to advance and grow your career.  We have a mixed group of experienced veterans, as well as a young and hungry team. We offer regular training sessions and support our staff with their development. 

We work in a new bespoke open plan office with plenty of room to grow.  The atmosphere is positive and relaxed and has a vibrant social scene. There’s even a ping pong table for friendly break time games, or the option to compete in a company tournament if you are feeling competitive!

The work you will be undertaking, will help us to turn leads into clients, specifically for the Finance and Sports & Gaming sectors.  You will be helping to drive prospects to our webinars and events to help grow our brands reputation.   You be able to grow your knowledge of these sectors and progress into a support role after 12 months!

What’s on offer

We believe in recognising and developing new talent in a friendly, relaxed environment. If you love digital too, please get in touch.

Regular Training Sessions
Fresh Fruit Provided
Employee Pension Scheme
Team Building
Company Bonus Scheme
Personal Development Plan
Holiday Entitlement
Great Working Environment

You need a practical, profitable plan.

Get in touch to find out more