Receptional Secures Investors in People Status

Receptional Secures Investors in People Status


by Luke Nava
Marketing Manager

24 June 2021

Receptional has achieved three-year accreditation from Investors in People – the global benchmark for people management. It means that “principles and practices around supporting people are in place and everyone understands how to use them to make work better.”

We pursued accreditation, to understand the areas we needed to strengthen, to help our people thrive as we grow. An initial assessment in 2020 showed that we met six out of the nine criteria needed for the accreditation. But it also highlighted room for improvement in how we developed leaders, managed performance and recognised our people.

Since then, Receptional’s senior team has worked closely with Investors in People, to introduce new initiatives to address these areas and achieve the accreditation. These include:

  • a Leadership Charter
  • the promotion of team members into team leader roles
  • a focus group to raise and resolve issues
  • a skills matrix to make responsibilities and salary bands more transparent
  • a values-based appraisal system
  • learning and development programmes for both new and existing team members
  • monthly performance prizes, alongside existing salary review and bonus schemes.

The changes have been welcomed by the Receptional team, with feedback such as:

  • “Something is different in the way things are done now – it’s much more positive”
  • “There is a change to the appraisals – they are more detailed and I can see I have a plan”
  • “You can see others getting recognised for the good work they are doing”
  • “I feel much more appreciated”.

Justin Deaville, Managing Director, Receptional, says: “It’s vital for us that the growth of our agency doesn’t come at the detriment of our people. Pursuing Investors in People accreditation has enabled us to put the processes in place that ensure everyone understands their role at Receptional, has the support and training they need to grow with us, and feels recognised and rewarded for their part in our success.”

Paul Devoy, CEO of Investors in People, adds: “We’d like to congratulate Receptional. Being accredited with ‘We invest in people’ is a remarkable effort for any organisation, and places Receptional in fine company with a host of organisations that understand the value of people.”

Get our news, insights & advice delivered to your inbox

Related articles

Taking Your Facebook Campaigns to the Next Level: 3 Underrated Features Worth Testing Today

While many marketers are familiar with the basics of creating and running Facebook Ads, there are several underrated features within the platform that can take your advertising efforts to the next level. In this blog post, we'll explore three of these lesser-known gems within Facebook Ads that can help you maximise your campaign's effectiveness and return on investment (ROI).

Read now

Supercharging Your Advertising: Exploring 3 Game-Changing Features in Google Performance Max Campaigns

In the ever-evolving landscape of digital advertising, staying ahead of the competition is essential for agencies aiming to maximise their returns for their clients. Google, being at the forefront of online advertising, continues to innovate its advertising platforms to provide marketers with tools that deliver exceptional results. In this article, we delve into three key features of Google Performance Max Campaigns that can supercharge your advertising efforts and propel your clients to new heights.

Read now

Top tips from the experts: How to write great iGaming content within regulations

Consumer safety and brand guidelines are at the top of our priorities, which is why, when writing casino content, there's more to it than simply putting pen to paper. It's more important than ever that we stay on top of the game.  Find out how you can market gaming and make sure your content has the edge, whilst keeping in mind all the latest laws and requirements.

Read now

Contact us

Call us on 01525 715 520 or complete the form below, and one of the team will get back to you.